Privacy Policy

Manovaha Foundation – Channelising Good Emotions

At Manovaha Foundation, your privacy is sacred — just like your healing journey. We value the trust you place in us when you share your personal and health-related information and we are committed to safeguarding it with utmost integrity.

1. What Information We Collect

We collect only the information essential to offering you meaningful care:

  • Name
  • WhatsApp Number (required for consultation and communication)
  • Location (optional)
  • Health Concerns / Medical History (only when voluntarily shared for Ayurvedic or Yoga consultations)
  • Consultation Notes and Prescriptions (stored securely, accessible only to your doctor and admin team)
  • Payment Confirmation Details (only amount, date, and mode — never your card or bank data)
  • Donation Details (for issuing 80G receipts, if PAN is shared)

We do not collect passwords, Aadhar or sensitive identity information unless legally required for tax purposes.

2. Why We Collect It

We collect your data to:

  • Enable smooth appointment bookings
  • Understand your health context for better service
  • Communicate with you over WhatsApp/SMS/email
  • Issue receipts for donations
  • Provide reminders for follow-ups
  • Improve our services based on anonymous patterns

3. How We Store and Use Your Data

  • All data is stored securely, with limited access to authorized medical and admin staff.
  • Your case history may be used (with name and identity removed) to improve care or create anonymized health patterns that support Ayurveda and Yoga education.
  • We never sell, trade or misuse your data.

4. WhatsApp/email as a Primary Channel

  • Send appointment confirmations
  • Deliver follow-up reminders
  • Share prescription PDFs
  • Notify about health content and live sessions

5. Use of Third-Party Services

We may integrate secure third-party tools like:

  • Google Calendar for doctor scheduling
  • Razorpay / UPI for payments and donation gateways
  • Mailchimp / WhatsApp API for updates and communication

These services are used only to deliver our services better. They follow their own privacy standards in line with Indian regulations.

6. Information Sharing & Disclosure

We do not sell or rent Google user data to third parties.
We may share Google user data only in the following circumstances:

  • With Service Providers: We may provide access to trusted service providers (such as hosting providers, payment processors or communication tools) solely to perform services on our behalf. These providers are bound by confidentiality agreements and are not permitted to use the data for any other purpose.

  • For Legal Reasons: We may disclose Google user data if required by law, regulation, legal process or governmental request.

  • With User Consent: We may share Google user data with other parties if you have given us explicit consent to do so.

7. How We Protect Your Data

We are committed to protecting the confidentiality, integrity and security of the information you provide to us, including any data obtained from Google services.

  • Encryption – All data in transit is encrypted using HTTPS/TLS protocols and sensitive data at rest is encrypted using industry-standard encryption methods.

  • Access Control – Access to Google user data is strictly limited to authorized personnel who need it to perform their job functions and is protected by authentication and role-based access controls.

  • Secure Storage – We store your information in secure systems with regular security patches and monitoring to prevent unauthorized access.

  • Data Minimization – We only store the minimum data necessary to deliver our services and only for as long as it is needed.

  • Regular Security Reviews – Our systems undergo regular internal reviews to ensure compliance with industry security standards and best practices.

8. Donation Data

If you choose to donate:

  • You share your PAN and email to get 80G tax exemption certificates.
  • Your donation details are never shared publicly.
  • You will receive receipts and acknowledgments over WhatsApp and/or email.

9. Your Rights as a User

You have the right to:

  • Ask what data we have about you
  • Request deletion of your records (except where required for tax compliance)
  • Stop receiving WhatsApp or email communication
  • Opt out of any service without loss of access to others

You may write to us for any privacy-related concerns.

10. Legal Compliance

Manovaha Foundation complies with:

  • Information Technology (Reasonable Security Practices and Procedures) Rules, 2011
  • Income Tax Act provisions for 80G donations
  • Ayush & Medical Council ethics
  • Data Minimization Principles: We only collect what is necessary.

11. Changes to Policy

This policy may evolve as our services grow. The updated version will always be available on our website. Major changes will be communicated to you directly via WhatsApp/email.

12. Contact Us

For queries or concerns regarding this policy:

📍 Manovaha Foundation
 #32/1, Ground Floor, Billamaranahalli, Vidyanagar Post, Bengaluru North, PIN – 562157
 📞 +91 63634 35811
 🌐 https://www.manovahafoundation.com/
 📧 contact@manovahafoundation

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